shipping policy

Shipping costs are borne by the customer.Consult our values ​​here:

COUNTRY	Delivery time*	Shipping price	Free shipping
Mainland Portugal (except islands)	1 to 4 business days	€4.95	€40 purchases
Azores	2 to 8 working days	€22.90	€100 purchases
Wood	2 to 8 business days	€16.90	Purchases from 80€
Spain (except islands)	2 to 5 business days	€8.90	Purchases from 60€
Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland	3 to 7 working days	€10.95	70€ purchases
Bulgaria, Croatia, Greece, Hungary	4 to 10 working days	€21.90	-

 

* After receiving the order confirmation email.Except on pre-order items.

There are circumstances beyond our control (natural disasters, holidays, weather, etc.) that may cause boarding to be delayed.While most packages arrive on time, there may be circumstances and delays that our carriers may experience.For this reason, we do not guarantee the exact delivery time, the issue of delivery is the responsibility of the carrier.

ALL SHIPMENTS ARE MADE BY THE TRANSPORTATION COMPANY GLS

The order will have a delivery attempt, if no one is there to receive it, a piece of paper will be left in the mailbox informing which parcel shop the order is to be picked up.The deadline for picking up the order is 8 days, after these 8 days, if it is not picked up by the customer, the order will be sent back, where the cost of the new shipment will have to be borne by the customer.

We keep the order with us for a maximum period of 15 days, if in that time we do not have news from the customer, the amount will not be refunded nor will the piece be available for shipment.

 

PRE-ORDER ORDERS

A pre-order is an order that is placed before the item is ready for immediate delivery, it is like a pre-booking of an item.In the notes of the article contains the expected date on which the article will be ready for delivery, after that date the delivery times are the normal ones that are in the table above.

 

DID I RECEIVE A TRACKING NUMBER?

We provide tracking for every order.After validating the purchase, you will receive an email from the transport company (GLS) with the tracking number.

CUSTOMS

 If your order is stuck at customs, it is the customer's responsibility to pay any costs that may exist to clear your order.If the customer refuses to pay customs clearance, the money for the order will not be refunded.

 

WRONG ADDRESS

If your order is not delivered due to the address being incorrect or incomplete, the cost of the second shipment will be charged again to the customer.We keep the order with us for another 8 days for a new shipment, the customer can choose whether he wants to send it again with the cost of the new shipment or if he wants to return it, if he wants to return the commission cost is 10€ plus the cost of the shipping cost. first time.If we do not hear from the customer for 8 days, the order will not be available for shipment again and no refund will be made.

If the address is wrong after completing the purchase, send an email to hello@bauytrender.com with a request to change the address.

 

CAN I CANCEL MY ORDER?

Yes, you can cancel your order without penalty! You have 12 hours to request cancellation after placing the order.To request a cancellation, just send an email to hello@bauytrender.com

 

MY ITEM ARRIVED DAMAGED

We ship all items in a well-protected manner.Despite this, our customers report that around 1 in every 1000 products arrive damaged due to mistreatment by the courier service.

If this happens, please contact us with:

    - Order number

    - Photo of the damaged product.

I HAVE A QUESTION THAT WAS NOT ANSWERED, CAN YOU HELP?

If we still haven't answered your question, don't hesitate to contact us and we'll do our best to respond within 24 hours :), just email us at hello@bauytrender.com